Privacy Policy

This Privacy Policy (“Policy”) is between Gardens by the Bay and you as user of our websites and services.

Gardens by the Bay is the owner of https: //www.gardensbythebay.com.sg and all its subdomains and subpages (“the Website”).

By logging in and accessing the Website and using the services, you represent that you are at least eighteen (18) years old and you are deemed to have read, understood and accepted the terms and conditions of this Policy and the Terms of Use at https://www.gardensbythebay.com.sg/en/terms-of-use.html as amended from time to time.

Introduction and Scope of this Policy

We respect your individual privacy and treat your Personal Data in accordance with the Personal Data Protection Act 2012 (PDPA).

“Personal Data” refers to personally identifiable information about you including your name, phone number, email address and contact details, and other personal information incidental to your interaction with the use of the services offered by Gardens by the Bay.

Personal Data Collected

This Policy applies to all Personal Data processed by Gardens by the Bay through its websites, domains, applications (Apps) or other platforms (collectively “Platforms"), which include but are not limited to the following:

• www.gardensbythebay.com.sg
• ticket.gardensbythebay.com.sg/
• shop.gardensbythebay.com.sg
• gardensbythebay.force.com/VolunteerRegistration
• friends.gardensbythebay.com.sg
• Gardens by the Bay mobile applications

This Policy also applies where applicable to the use of cameras, mobile devices, closed-circuit television systems or other surveillance devices and systems at our premises.

Depending on the nature of your interaction with us, we may collect personal data from you which may include your name, residential address, location, email address and telephone number or from personal data in the possession of organisations which we may have engaged to collect, use disclose or process personal data for our purposes.

We may also collect other Personal Data directly from you in the following ways:

• through your IP address, web browser type and version and/or operating system (automatically collected);
• through your activity on or through the Website (including without limitation your input of job search terms or skills on the Website, through the feedback survey or through the usage pattern on the Website) and site you exit to (automatically collected); and
• through any other data and information you provide us with by whatever means of communication.

In accessing the Website and using our services you have consented for us to us to collect such personal data in order for us to provide the services to you.

Gardens by the Bay or any party authorised by Gardens by the Bay may carry out photography and/or videography on the premises, including all ticketed and non-ticketed areas of the Gardens.  You hereby grant us  and such party authorised by Gardens by the Bay permission to use your image or likeness in a photograph, video, or other digital media for promotional, advertising, publicity or other purposes and in any format or media whatsoever. You further waive all rights whatsoever including copyright in these material which shall vest in Gardens by the Bay or any party authorised by Gardens by the Bay.

Retention, Use and Storage of Data by Gardens by the Bay

We require the Personal Data that is collected to provide you with the best possible service and experience when using our services and the Website. The collected Personal Data may be used by us for the following purposes:

• to operate the services and provide the services to you;
• to enable us to contact you;
• to improve the content and quality of our services; and
• for our internal account handling, business and administrative purposes.

We store the collected Personal Data in a combination of secure computer storage facilities and other records. To safeguard the collected Personal Data, all electronic storage and transmission of personally identifiable information are secured with appropriate security technologies. We will also take reasonable steps to securely destroy or permanently de-identify your personally identifiable information when we no longer need it.

Sharing of Data

We may share your Personal Data with partners for the following purposes:

• where third party companies perform services for us, including but not limited to email delivery, hosting and payment processing, or for the purpose of providing you with the services that you request from us. However, these companies will only be entitled to use your personal information in order to provide the services requested by us or as may be required by law; or
• where necessary to enforce the Terms of Use, to protect the safety of our users and third parties, to protect our rights and property and the rights and property of other users and third parties, or in other cases if we believe in good faith that disclosure is required by law; or
• your consent has been obtained for disclosure.

Where your use of the Website is concerned, you acknowledge and accept that certain functions, when activated or used by you, will operate to send or display information about yourself, including but not limited to, your Personal Data to certain third parties, and you agree to the sharing of such information with these third parties.

You acknowledge and agree that Gardens by the Bay shall not be held responsible or accountable for any loss, injury or damage sustained by you for sharing the aforesaid information arising out of your activation or use of such features on the Website.

Consequence of Withdrawing Consent to the Collection, Use and Disclosure of Personal Data

You may refuse or withdraw your consent from us to collect, use or disclose your personal data by giving us reasonable notice. It is important to note that in the event you do withdraw consent, we will be unable to collect, use, or disclose your Personal Data meaning that you will no longer be able to rely on Gardens by the Bay for support or for use of our services.

Access and Correction Rights

You can gain access to the Personal Data you have provided by visiting the Website. To do so, login to your account, go to your resume or profile, and make the desired changes. Upon request Gardens by the Bay will provide you with access to information we hold about you. You may access, update, or delete your resume or profile at any time. You also have the right to request correction to your Personal Data in accordance with the Personal Data Protection Act.

Anonymous Statistics

We may anonymise your Personal Data for the purposes of internal statistics (“Statistical Reports”) to help us improve our services. We may in turn pass these reports onto third parties.

Marketing Communications

If you should consent, from time to time you may receive from us a variety of communications, including but not limited to newsletters, emails and text messages (the “Marketing Communications”), that will include service updates,  and offers related to our services which we believe you may be interested in.

At any time, you may change your Marketing Communications preferences, either by:

• electing to opt out from the Marketing Communications sent to you by following the ‘unsubscribe’ link which can be found at the bottom of the emails; or
• contacting our team directly using the ‘Contact Us’ option, found either in the email we sent or on the Website.

Aside from Marketing Communications, please note that from time to time, you may receive some important service information that we believe is critical to the use of our services. In these exceptional circumstances, such information will be sent to you regardless of your Marketing Communications preferences.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

Use of Cookies

The Website may place and access certain cookies on your computer and/or any other electronic device used to access the Website. We use cookies to improve your experience using the Website and to improve the efficacy of our services.

External Websites

The Website contains links to external websites. We make no representations as to the quality, suitability, functionality or legality of the material on external websites that are linked to, or to any goods and services available from, such websites. The material is only provided for your interest and convenience. We do not monitor or investigate such external websites and we accept no responsibility or liability for any loss arising from the content or accuracy of the material and any opinion expressed in the material should not be taken as our endorsement, recommendation or opinion. This Policy does not extend to your use of such external websites. You are advised to read the privacy policy or statement of such external websites before using them.

Changes to this Policy

We may revise this Policy from time to time and at our sole discretion. We encourage visitors to our Website to frequently check this page for any changes to the Policy. Your continued use of this Website and the services after any changes are made shall imply that you are aware of the changes in this Policy and shall constitute your deemed acceptance of such changes.

Governing Law

This Policy shall be governed by and construed according to the laws of Singapore and subject to the exclusive jurisdiction of the Singapore Courts. In the event any dispute arising out of or in connection with this Policy including any question regarding its existence, validity or termination, Gardens by the Bay and you shall at first instance take reasonable efforts to settle and resolve such disputes in good faith and in an amicable manner by negotiation.

Further Information

For more information about the Policy, or to advise us if you think your personal information is inaccurate, incomplete or out of date or to enquire generally about privacy matters, please contact dpo@gardensbythebay.com.sg.

Data Retention

We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.

Complaint Process

If you have any complaint or grievance regarding how we are handling your Personal Data or about how we are complying with the PDPA, please contact us with your complaint or grievance at any of the following methods.

• E-mail: dpo@gardensbythebay.com.sg (Attention it to the ‘Data Protection Officer')
• Office address: 18 Marina Gardens Drive Singapore 018953 (Attention it to the 'Data Protection Officer')

This Data Protection Policy is last updated on 25 April 2024.