Temporary closure of selected parts of Flower Dome on 21 Nov 2024
South American Garden and a section of the Flower Field in Flower Dome will be temporarily cordoned off on 21 Nov 2024 for a private event.
- South American Garden: 4.45pm - 5.40pm
- A section of the Flower Field: 5.30pm - 6.45pm
Closure of Floral Fantasy on 19 to 30 Nov
Floral Fantasy will be closed on 19-30 Nov 2024 for maintenance.
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FAQ - Friends of Gardens
Plan your Visit
Members need to access the e-Card via the membership portal or Gardens by the Bay mobile App and scan your QR code to gain entry to the attraction.
Kindly note that we have discontinued the issuance of physical card for new sign-ups and renewals with effect from 1 July 2020.
Your membership is tied to your registered mobile number or email. If you are not able to see your membership e-Card (“My Membership Card”) on the "Member" page, it is likely that the mobile number or email you used to log in to the app differs from our membership records. Please email us at friends@gardensbythebay.com.sg (with your name, membership number, mobile number and email) to enable us to update our membership records. Once the records have been updated, please log out and sign in to the app again. You should now be able to access your membership e-Card.
Main cardmembers of Family and Family Plus memberships will be able to see multiple e-Cards of supplementary members under the same Family or Family Plus membership. You can update the mobile number and email address of the supplementary member(s) via the Mobile App. Thereafter, the supplementary member(s) can access their own e-Card via the Mobile App, as membership access is tied to the registered mobile number/email.
As long as your supplementary members are registered members, they may use the membership card even when you are not present. However, please note that the membership e-Card with a profile photo that reflects the faces of the member will have to be presented for them to enjoy the membership’s benefits and privileges.
As membership access is tied to the registered mobile number/email. The supplementary member(s) can access their own e-Card via the Mobile App with their registered mobile number.
The Friends of the Gardens Membership is valid from the moment you completed the purchase and uploaded your profile photo. You may visit the attractions included in your membership category immediately using your membership e-card.
General FAQs
Friends of the Gardens is the official membership programme by Gardens by the Bay. It is our way of reaching out and engaging with our visitors. We have a selections of memberships, which are ideal for family and individual visitors. The memberships provide great savings for our visitors and can be renewed on a yearly basis.
Click here for more information about our memberships.
Friends of the Gardens enjoy privileges and perks such as:
- Unlimited admission to selected attraction(s).
- Flower Dome, Cloud Forest* and OCBC Skyway access for Flower Dome, Cloud Forest and OCBC Skyway memberships.
- Flower Dome Only access for Flower Dome Only memberships.
- Free parking for the first 2 hours of every visit (not applicable for Child/Student cardholders)
- Invitations to the Gardens’ workshops and events
- Exclusive dining and retail privileges, plus birthday treats
You can sign up for Friends of Gardens membership online or via the Gardens by the Bay Mobile App. Download the app from either Google Play Store or Apple Store, click on the “Member” icon in the app and follow the instructions to sign up for a new membership. Click here to download the mobile app.
For Student membership sign-up, please get ready your Student ID as you will be required to upload your full-time Student ID during application.
Please relaunch the app upon completion of sign-up, and click on the “Member” icon to access to your membership e-Card details. Your membership access is tied to your registered mobile number / email.
Log in to Gardens by the Bay mobile app, click on “Member” icon , followed by “My Membership Card”, and “Renew Membership”. Follow the on-screen instructions, check out and make payment.
Upon successful renewal, your renewed expiry date will be reflected on your e-Card in the App. You will also receive an email confirmation.
*Your membership is tied to your registered mobile number or email. If you are not able to see your membership e-Card (“My Membership Card”) on the “Member” page, please contact us via friends@gardensbythebay.com.sg (with your name, membership number, mobile telephone number and email) to enable us to update our membership records.
A new sign-up is defined as where the applicant is either:
- Joining Friends of the Gardens for the first time or;
- A former member who takes up a membership again or;
- A current member who is taking up a new membership category.
A renewal is defined as when a current member continues his/her membership for another year under the same* membership category within the membership validity period (and for Family/Family Plus membership, the main cardholder remain unchanged).
*With the exception of an Individual Adult member who renews to Senior membership. In order to qualify, the member would need to meet the age requirement of Senior membership (i.e. 60 years old or above) at the point of renewal. The membership system will recognise that you are eligible for Senior membership based on your date of birth, and automatically allow you to renew to a Senior membership.
Your membership validity period is indicated on your membership e-Card. To check your membership expiry date, simply log in to your membership e-Card via Gardens by the Bay app, click on the “Member” icon, followed by “My Membership Card”.
For new sign-ups, the membership expiry date will be one (01) year from the date of application. For renewals, the renewed membership expiry date will be one (01) year from the current membership expiry date.
Please click here to view the terms and conditions.
To enjoy the full app features and functionalities, please access your membership e-Card via Gardens by the Bay mobile app. Simply download the app from Google Play Store or Apple Store, log-in to the app, click on the “Member” icon, and you will be able to view your membership e-Card and other features which is accessible only by Friends of the Gardens (non-members will see a message to “Sign up” on this page). Membership is tied to your registered mobile number/email.
Alternatively, you may access your e-Card through your web browser via https://friends.gardensbythebay.com.sg/.
Upon signing up, you will receive an email. Simply click on the link and follow the instructions to activate your e-Card.
Membership Benefits
Our new complimentary 2-hour parking via Contactless Carpark Entry system accords free parking to members via automated recognition of car IU. It is applicable for our Main Entrance, The Meadow, Satay by the Bay or Bayfront Plaza car parks. Terms and conditions apply.
To apply, simply access your membership account through our web link at friends.gardensbythebay.com.sg or download the Gardens by the Bay mobile app, click “Member”, “Membership Profile”, and submit both your Vehicle Plate numbers and IU numbers. Processing takes up to 3 working days. In the interim period, members may still continue to redeem their 2-hour parking coupon from our Ticketing Counter 4 at The Canopy.
Simply present your Friends of the Gardens membership e-Card when placing your order to enjoy the F&B privileges. Please note that you may be asked for your identification card for verification purposes.
In addition to flash-card privileges, we have e-voucher deals for members as well. Redeem your e-vouchers via our Gardens by the Bay Mobile App. Simply open your app and navigate to “Membership Privileges” to view your perks.
Emails will be sent to members to keep you informed about the upcoming events and programmes. You may wish to login to your Membership e-Card and select “Membership Account Settings” > “Notification Settings” to agree to our SMS and Email Notifications.
Renewals
You can renew your membership any time before it expires. Your renewed membership will commence on the expiry date of your current membership.
You can simply check your membership validity period, which is indicated on your membership e-Card.
A renewal is defined as when a current member continues his/her membership for another year under the same* membership category within the membership validity period (and for Family/Family Plus membership, the main cardholder remains unchanged). Renewal promotion will not be applicable for you in this case.
*With the exception of an Individual Adult member who wishes to renew to a Senior membership. The member would need to meet the age requirement of Senior membership (i.e. 60 years old or above) at the point of renewal transaction to qualify.
Yes, you can. The membership system will recognise that you are eligible for Senior membership based on your date of birth, and automatically allow you to renew to a Senior membership. Your renewed membership expiry date for Senior membership will be 8 June the year after.
You will need to meet the age requirement of a Senior membership (i.e. 60 years or above) at the point of renewal to qualify. You can renew from an Individual Adult to a Senior membership after you have turned 60 years old.
Child/Student Membership
You can sign up for a Friends of the Gardens (Child) membership online or via the Gardens by the Bay Mobile App. Download the app from either Google Play Store or Apple Store, click on the “Friends” icon in the app and follow the instructions to sign up for a new membership. Click here to download the mobile app.
Please relaunch the app upon completion of sign-up, and click on the “Friends” icon to access your membership e-Card details. Your membership access is tied to your registered mobile number/email.
For Student membership sign-up, please get ready your Student ID as you will be required to upload your full-time Student ID during application.
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