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FAQ - Corporate Membership
General FAQs
- You can sign up for Gardens by the Bay corporate membership online
- Enter your business email address (please use your work email and not personal address, as this will be our official contact email with your organisation). Select “Click here to register” to proceed with your application.
- Complete the information on the online application. Please note:
- All fields are compulsory, except for Purchase Order No. and SBU-BU code field. The SBU-BU code field applies only for public service agencies making payment via Vendors@Gov*. As for the Purchase Order No. field, please provide the P.O. number now if you require us to indicate it in the Tax Invoice (please note we will not be able to subsequently amend/ add in the P.O. number after the Tax Invoice has been raised).
- Both the New Sign-up pricing and Renewal pricing packages are indicated. Do note that the Renewal pricing is only applicable for current clients who renew before their membership expiry. For new clients or former clients who are signing up again after membership expiry, please select the New Sign-up pricing.
- For the Estimated Membership Start date field, please note that it is the requested membership start date and is subject to payment and Gardens by the Bay confirmation. We require 3 – 5 working days upon confirmation of payment receipt to create your membership account/cards (corporate letters). We will confirm with you on your requested membership start date after payment has been received (For membership renewal, it will commence upon your current membership expiry date. For public service organisations on Vendors@Gov, please refer to *).
- Please ensure that the information entered is correct, as our Finance will raise a Tax Invoice based on the given information in the application.
- Upon submission of the application form, you will receive an automated Order Confirmation in your registered email within 10 minutes.
- We will get back to you within 1 – 3 working days should we require verification of order details with you, and will provide you the Tax Invoice within 3 – 5 working days (excluding Sat, Sun & PHs) upon confirmation of order details, to enable you to make payment.
* Note for public service organisations making payment via Vendors@Gov. Please input your eP.O. number and SBU-BU code (mandatory for clients on Vendors@Gov). For estimated membership start date, it can be a date after 10 working days (excluding Sat, Sun & PHs) upon submission of your application form.
Below is a sample of our physical membership card (front and back):
Your corporate membership card will be ready in 7 – 14 working days upon payment confirmation by Gardens by the Bay.
Organisations under vendors@gov can expect their membership cards to be ready in 7 – 14 days upon order confirmation in the vendors@gov system.
Thank you for your interest in our programmes!
Click here to subscribe to our free monthly eNewsletter for the latest news, as well as public events and activities coming up in the Gardens!
The corporate membership is an annual membership, valid for one (1) year from the date of card issue.
This means that if your card was issued on 1 June 2022, your membership will be valid until 31 May 2023.
A new sign-up is defined as where the applicant is either:
- Applying for the corporate membership for the first time,
- A former corporate member whose membership has expired and would like to take up a membership again, or
- A current corporate member who would like to take up a different membership package (e.g. upgrading a two-card package to a three-card package, or vice versa).
A renewal is defined as where a current corporate member would like to continue with the same existing membership package for another year.
The corporate membership is non-transferable, and membership benefits extend exclusively to current employees of the registered company (based on the company name reflected on the corporate membership card).
Please ensure that your organisation name is presented consistently on the corporate membership card and your employees’ staff passes at the point of membership application. The organisation’s name on both the corporate membership card and the cardholder’s employee pass must match and be verified by our staff for admission to our attractions.
Please click here to view the terms and conditions.
Membership Packages
Our one-year corporate membership packages are below for your consideration.
| Corporate Membership | Price (including GST) | |
|---|---|---|
| 2-card package (2 Cards issued) | $9,000 | |
| E-Card package* (2 e-Cards) | $13,500 | |
* For clients who opt for E-Card package, no physical cards will be issued.
Special rates available for renewals and SMEs. Refer to application form for details.
Membership Benefits
Our corporate membership is valid for one (01) year from date of card issue. Here are the membership privileges and benefits:
- The corporate membership cardholder and up to three accompanying guests enjoy complimentary admission to the selected 3 attractions, once per attraction per day.
- The cardholder can also enjoy attractive discounts at Gardens by the Bay’s gift shop as well as participating F&B outlets in the Gardens.
Terms and conditions apply. Find out more here.
For the latest updates on our participating F&B and gift shop discount privileges for corporate membership cardholders, click here.
Simply present your corporate membership card at the point of payment.
Kindly note that membership privileges are only applicable to the corporate membership cardholder.
Terms and conditions of the respective F&B outlets and gift shop apply.
Complimentary parking, Auto Rider, outdoor gardens Audio Tours and Shuttle Service are currently not part of the corporate membership privileges.
For more information on the corporate membership’s privileges and entitlements, click here.
Use of Corporate Membership Card
Simply present your corporate membership card (or corporate letter/e-Card) and employee pass at the entrances of the selected 3 attractions.
Each card entitles the cardholder and up to 3 accompanying guests complimentary admission.
Each membership card can only be utilised once for each ticketed attraction per day.
Your employee can present a temporary employee pass issued by your HR department, along with the corporate membership card (or corporate letter/e-Card) and a photo ID for complimentary admission to the selected 3 attractions.
Payment
We accept online payment, bank transfer, GIRO, and cheque.
Full payment must be made before we are able to set up the membership account for you.
For organisations under vendors@gov, the payment terms under vendors@gov apply.
Renewals
Your membership validity period is indicated at the back of your membership card.
You can renew your membership any time before it expires. Your renewed membership will commence on the date that your current membership expires.
For new sign-ups, the membership expiry date will be one (1) year from the date of card issue.
For renewals, the renewed membership expires one (1) year from the date that your current membership expires.
Yes, your current membership cards may be used for as long as they are valid. You may wish to refer to the back of your cards for their expiry dates.
Please destroy the cards upon expiry.
Card Collection
Your membership cards will be ready for collection within 14 working days upon payment receipt by Gardens by the Bay.
Membership cards for organisations under vendors@gov will be ready for collection within 14 working days upon order confirmation in the vendors@gov system.
You will receive an email with card collection instructions upon successful processing of your application. Kindly bring along and present the card collection notification email and your employee pass for verification.
In the event that you do not receive an email from us within two weeks of submitting your membership application, please write to us at corporatefriends@gardensbythebay.com.sg for assistance.
Note:
If you wish to arrange for collection of the cards by a courier service, please prepare an authorisation letter or email endorsed by your company, stating that the designated courier service company is authorised to collect the cards on your company’s behalf for verification at the Ticketing Counter, The Canopy. The authorised courier should present both the email from the Gardens and the authorisation letter for verification and the collection of the cards.
Replacement of a Lost Card
The admin fee for replacement of a lost card is $10.
The Human Resources representative/Person-in-charge of managing the corporate membership cards in your organisation can write in to our corporate membership team at corporatefriends@gardensbythebay.com.sg, to provide the membership card number of the lost card to enable us to de-activate the lost card and create/re-print a replacement card. Do note that the estimated processing lead time for the replacement of a lost card is 5 working days (excluding Sat, Sun & Public Holidays).
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